Help/ Faq

FAQ

RACE DAY

Q: When is SCORE Marathon 2024 by AIA Vitality?
A: It is on 21 July 2024.

Q: Where will SCORE Marathon 2024 by AIA Vitality be held?

A: SCORE Marathon 2024 by AIA Vitality will be held in front of Mahkamah Syariah, Putrajaya.

Q: When does the event registration close?

A: The event registration will close on 31 May 2024.

Q: What are the available distance categories?
A: The distances available are 5KM, 10KM, 21KM & 42KM.

Q: What is the minimum age to participate in SCORE Marathon 2024 by AIA Vitality?

A: Participants must be minimum aged 4 years and older on 21 July 2024 to participate in the Malaysian and International categories, but participants aged 4 to 12 must be accompanied by at least one (1) adult participant aged 18 years and older.

Q: What time does each race start?
A: The flag-off times will be announced on a later date.

Q: Where can I find the race route?
A: Please follow the SCORE Marathon Facebook page https://www.facebook.com/scoremarathon and get updates on race route maps closer to the event date.

Q: Is there a cut-off time to complete the run?
A: Yes, you can visit our website www.scoremarathon.com to find out the qualifying time for each category. 

Q: Do I still get a finisher medal and finisher certificate if I complete my run after the cut-off time?
A: Unfortunately, finisher’s items are only reserved for registered participants who have completed the race. The finisher’s items can only be collected at the finishing line after the race. 

Q: What is the difference between speed and cruise category?

A: The speed category is a competitive category in which you can win awards, but the cruise category does not have any awards.

Q: What happens if I cannot complete my run within the qualifying time?

A: All participants will have to complete their run within the qualifying time to receive the finisher entitlements. There are 2 different categories – speed and cruise. Each category has a different qualifying time, so be sure to choose wisely which category fits your pace best. 

Q: Is it necessary to wear the race bib when participating on the event day?

A: Yes, it is necessary. The race organizer reserves the right to deny entry of runners into the start pen without valid race bibs. 

Q: Are strollers or baby carriers allowed on the event day?

A: We don’t encourage this but please note that if you choose to bring a stroller, it will be at your own responsibility and risk. Our team will not be liable for any incidents or accidents that may occur as a result of using a baby stroller during the event.

Q: Is there a baggage deposit area on the event day?

A: There is a complimentary baggage check-in service at the race village where runners can deposit their belongings.

*Counters will only accept items secured in bag(s). Whilst maximum care and security will be enforced, the Organiser will not be responsible for any lost or damaged items, or delay in retrieving the bags. Participants are advised to arrive 1 hour before their start time to deposit their bags.

Q: What if I am injured during the race?

A: Please alert the route marshals or medical responders for medical attention.

Q: How can I access my personal race results after the event?

A: Participants can check their official results via Checkpoint Spot within 12 hours after the event has ended. Official results and ranking are based on the ‘Gun Time’.

Gun Time’ (officially accepted by the IAAF as the valid mode of measuring running time) is recorded as soon as the gun is fired and it includes whatever distance you had covered before you actually reach the start line.

Net Time’ is recorded only when you cross the start line. Race ‘Net Time’ is often shorter than Race ‘Gun Time’ as many runners do not cross the start line until several minutes after the official ‘Gun Time’ has begun.

EVENT REGISTRATION

Q: Can I change my distance or category after I have completed my registration?

A:  You are allowed to change your distance or category before 31 May 2024. All change requests received after this date will not be accepted.

Q: Can I join multiple race categories?

A: Joining multiple (5KM/10KM/21KM) categories is not allowed due to safety concerns. 

Q: Can I change my t-shirt size after registration? 

A: T-shirt sizes can only be changed within 2 weeks after registration. After this period, no changes in t-shirt size will be accepted. You may write to register@score.my for your request. 

Q: I have registered but did not receive my confirmation email. What should I do?

A: If you did not receive your confirmation email, please check your spam, junk, promotions and social folders, or any other tabs in your inbox. If it is not there, please email info@heyjom.com with your full name, IC/passport number, and email address used for registration. Alternatively, you may also view your event on your HeyJom mobile app dashboard. 

Q: Can I change my delivery address after registration?

A: You may send an email to register@score.my regarding this request.

Q: I have my own insurance, so do I still need to purchase the Group Personal Accident Insurance from the event?

A: Yes, as set by the Sports Commissioner Office of Malaysia, it is compulsory to purchase the Group Personal Accident Insurance.

Q: Do I get a refund if I choose not to participate after completing my registration?

A: No. Registration fees are strictly non-refundable.

Q: How do I know if my registration is successful?

A: An email confirmation will be sent to the email address that you used to register for the race.

Q: Why have I not received my confirmation slip despite registering and making payment?

A: There could be several reasons:

  • The email is in your spam folder or junk mailbox.
  • The email has been blocked by your mail server and/ or is treated as spam. 
  • Your registration was not successful.
  • There was an error in your email address.

Please check your spam/junk mailbox or your registration status via HeyJom. If all the above fails, please contact us at register@score.my and provide the following information:

  • Name
  • Email Address used for your HeyJom account
  • Contact Number

Please allow at least 3-5 working days for investigation.

RACE ENTRY PACK COLLECTION

Q: What do I need to produce to collect my Race Entry Pack? 

A: A copy of your identification (both soft and hard copies are accepted) and a copy of your confirmation slip (both soft and hard copies are accepted) with QR code.

Q: When and where is the Race Entry Pack Collection (REPC)?

A: The race entry pack collection is on 19 & 20 July 2024 at the Event Hall, Starling Mall, Petaling Jaya from 10 am – 7 pm.

Q: Can I collect the Race Entry Pack for my family or friends?

A:  Yes, but you must have a copy of their IC (softcopy) and their REPC QR code – which will be given on a later date. Each collector can collect up to a maximum of 6 race packs only.

Q: When will I receive my Race Entry Pack if I opt for delivery?

A: You will receive the race entry pack at least 1 week before the event. Whereas for virtual runners, the race pack delivery will be in August as we need to wait for result submissions first.

Q: I couldn’t make it to the Race Entry Pack Collection. Can I collect my Race Entry Pack on event day?

A: There will be strictly no collection on the event day. You may get your friend/family to collect your race entry pack for you on the collection days.

VIRTUAL RUN

Q: How do I submit my result?

A: To submit your results, go to your Dashboard on HeyJom (website or mobile app) and click on your Joined Events to submit your result. You will need to attach a screenshot of your virtual challenge, showing your distance, timing, and running date.

Q: Is there any designated route? Do I need to follow the physical SCORE Marathon 2024 by AIA Vitality route?

A: No, you are not required to follow the designated SCORE Marathon route, you may run from any location of your choice, and at any time during the stipulated period.

Q: Is there a cut-off time to complete my run?

A: There is no cut-off time for each distance category. However, you are required to complete the full distance continuously in one attempt.

Q: Can I complete my run on a treadmill or indoors?

A: No, you will need to run outdoors at a location with a good GPS signal, as you are required to keep track of your run through a GPS running device or GPS running app. 

Q: Can I accumulate my running distance over multiple runs instead of completing my run in one attempt? 

A: You are not allowed to accumulate the distance. The run has to be completed in one attempt. Therefore, we strongly advise you to carefully choose the category based on your capabilities. 

Q: If I cannot finish my run, can you still send the entitlements to me? 

A: You will not receive your finisher entitlement i.e., event tee & finisher medal if you did not complete the race or send in your completed race results.

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